Return Policy
(30-Day Window for All Refurbished Products)
Effective Date: [1/14/22]
1. Overview
We want you to be fully satisfied with your purchase of any refurbished product from (IL Tech Surgeon LLC). To ensure a positive experience, we offer a 30-day return window from the date of delivery or purchase receipt, subject to the terms outlined below.
2. Eligibility for Returns
1. Time Frame
• All returns must be initiated within 30 days of the original delivery date or in-store purchase date.
2. Condition of Product
• The refurbished product must be returned in the same condition it was received, with all included accessories (e.g., chargers, cables, manuals) and original packaging if possible.
3. Proof of Purchase
• A valid receipt or order confirmation is required to process any return.
3. How to Initiate a Return
1. Online Purchases
• Contact our customer service team at [admin@iltechsurgeon.com] to request a Return Merchandise Authorization (RMA) number.
• Ship the item back to us using the provided instructions.
2. In-Store Purchases
• Bring the item, along with your receipt, to the original store location where it was purchased.
• A store representative will inspect the product and process the return if it meets the eligibility criteria.
4. Inspection and Approval
Once we receive your returned item, our team will inspect it to confirm eligibility. We will notify you by email or phone regarding the approval or rejection of your return.
5. Refund Method
1. Approved Returns
• A refund will be issued to your original payment method within 7–10 business days after the return is approved.
2. Partial Refunds
• If the item is found to have signs of use beyond normal wear or missing parts, we may issue a partial refund or decline the return, at our discretion.
3. Shipping Fees
• Original shipping costs (if any) are non-refundable.
• Return shipping fees may be the responsibility of the customer unless otherwise specified (e.g., defective items).
6. Non-Returnable Items
1. Software and Licenses
• Any software, licenses, or digital downloads that have been used or activated are not eligible for return.
2. Personalized or Custom Orders
• Items customized to your specifications are generally not returnable unless defective.
3. Damaged Beyond Repair
• Products with irreparable damage caused by misuse or neglect will not be accepted for return or refund.
7. Defective or Damaged Items
• If you receive a defective or damaged refurbished product, please contact us immediately at [admin@iltechsurgeon.com]. We will work with you to arrange a repair, replacement, or return, as appropriate.
8. Contact Us
If you have any questions about this Return Policy, please reach out to our customer support team:
• Phone: [773-454-5598]
• Email: [admin@iltechsurgeon.com]
• Address: [C