Privacy Policy
Effective Date: [1/14/22]
At IL Tech Surgeon LLC we understand how important it is to protect our customers’ privacy and sensitive information. This Privacy Policy outlines the measures we take to ensure that any personal data and device information entrusted to us during the repair process is kept safe and handled responsibly.
1. Information We Collect
Device Information
When you bring in a computer or device for repair, we may access details about the device, such as:
• Make, model, and serial number
• Hardware specifications
• Operating system details
Personal Information
During the repair process, we may come across personal files, login credentials, or other sensitive data stored on your device. This may include:
• Personal documents and images
• Installed software and application data
• Login information for operating systems or user accounts
Passwords and Credentials
• If you provide us with any passwords to access your system, we strongly advise you to change these passwords immediately after service completion.
• Alternatively, you can remove any password protection before dropping off your device and maintain your login credentials confidential.
2. How We Use Your Information
Repair and Diagnostics
We use device and personal information strictly for diagnostic and repair purposes, such as:
• Identifying hardware or software issues
• Testing and ensuring the device functions correctly after repairs
Customer Support and Communication
We may contact you using the information you provide to:
• Give updates on repair status
• Request additional details or permissions regarding the repair
• Notify you when the repair is complete
3. Data Security
We take several measures to safeguard your personal information and device data:
1. Qualified Technicians
• Repairs are conducted only by trained; authorized professionals bound by confidentiality agreements.
2. Restricted Access
• Access to customer devices and data is granted only to technicians actively involved in the repair process.
3. Secure Workspaces
• Our repair facilities employ physical and digital security measures (e.g., locked storage areas, password-protected systems) to prevent unauthorized access.
4. Secure Data Handling
• If you request data removal from your device, we will ensure it is done thoroughly and securely, following industry-standard data deletion or formatting methods.
4. Data Removal Upon Customer Request
If you request that all personal data be removed from your device:
• Our qualified technicians will perform a secure wipe or reformat of the storage device according to your instructions.
• We cannot recover the data once this action is completed, so please ensure you have backed up any important files prior to your request.
5. Passwords and User Accounts
1. Changing or Removing Passwords
• We recommend that you either remove any passwords from your device prior to drop-off or change all passwords immediately after the repair is complete.
2. Login Credentials
• If you choose to share login credentials, you are responsible for updating or changing them after the repair to maintain your security.
6. Third-Party Service Providers
In certain cases, we may need to involve third parties (e.g., parts suppliers, specialized data recovery services). We will only share necessary information with these providers to perform the required tasks, and they are obligated to keep your information confidential.
7. Legal Requirements
We may disclose personal information if required by law or in response to valid legal processes, such as a search warrant, court order, or subpoena.
8. Retention of Information
We retain personal and repair-related data only as long as necessary to:
• Complete the requested repair and any follow-up services
• Comply with legal or regulatory requirements
• Maintain business records (e.g., warranties and invoices)
Once data is no longer needed, it is securely deleted or destroyed
9. Updates to This Privacy Policy
We may update or modify this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with a revised “Effective Date,” and your continued use of our services indicates acceptance of the revised policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
IL Tech Surgeon LLC
[773-454-5598]
[admin@iltechsurgeon.com]